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How to Use PADI PIC Online |
The new PIC online system is very easy to use and most people will be able to input certifications without having to refer to these instructions.
For anyone who likes a thorough briefing, here's a closer look on how to enter a PIC online. You can also download the official PIC Online Beta Test Help Document (pdf).
Let's Get Started
Click on the thumbnail image below to open a full-size image of the new PIC Online form.
As you read the descriptions in this article - refer to the corresponding red number on the full-size image.
1. Are you processing an entire class or just one student?
"Process For Class" - allows you to process multiple students under the same course information.
"Process For Student" - allows you to process one or more certifications for a single student.
2. PIC Online Credits
View how many PIC credits you have available. Additional credits can be ordered from your sales consultant.
PIC credits cannot be purchased directly from the PIC online form or via the online shopping cart.
3. Instructor Information
The beta test is set up to accept independent instructor certifications only. For now, you can only enter an instructor number here.
To enter a certification with store information, submit a paper PIC or use a PIC online #1 purchased by the store and #2 while logged in as the store.
4. Card information
Enter the course level and card type here (Project AWARE or standard card). This is also where you decide if the card gets mailed to the instructor or directly to the student.
TIP: Project AWARE cards should be entered in a separate batch from students who opt for standard cards. Similarly, enter separate batches for students who want their card mailed directly versus mailed to the instructor.
If you've selected "Process for Class" in step #1, everything above this line will be locked once you click "Confirm Course Info." All students will receive the same certification, card type and delivery option.
5. Student information
Enter your student information here. If the student has previously certified as a PADI Diver, you can pull up their information from our database.
(click thumbnail at right to enlarge)
Be sure to verify that the student's address information is still current. Our PIC online worksheet is a great way to ensure you've collected all the necessary info.
6. Upload student photo
 PIC online will accept .jpg files of 300k or smaller.
Here is a website you can use to easily re-size images.
First: Load the image by choosing it from your computer.
Next: Crop the image
Lastly: Upload the Image
TIP: The system would like you to do all three steps above: Load, Crop, Upload. If the image doesn't need any cropping, just use your mouse to outline the entire photo.
If you receive an error message (of any sort), try using the crop tool - by drawing a box around the image, it "selects" the photo and usually resolves any error messages.
7. Credit Card Information for Project AWARE
(Optional) input a credit card here for Project AWARE card donations. If you have a credit card on file with us for auto-renewal, it will display here.
Only your auto-renewal card is accessible from PIC online. Credit cards you have on file in our online shopping cart and/or the card you've given to a sales consultant, will not appear here.
To pay for expedited shipping, please contact customer service at: 800 729 7234 ext. 2495.
Now Click "Process Order" and You're Done!
Temporary Cards
After submitting the student data, you'll be able to print temporary certification cards. The wallet-sized cards print up to eight student cards/ page.
TIP: Temp cards will appear in a pop-up window. If you do not see temp cards after clicking "submit" check to see if pop-ups are being blocked by your browser.
Email Confirmation / Errors
You will receive an email confirming the certifications. If you discover any errors, phone customer service immediately at: 800 729 7234 ext. 2495.
Once certification information has been submitted it cannot be changed. Card corrections will cost another PIC online credit so please double check your data entry before submitting the information to us.
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